Customer Velux
Duration 03.2021 -ongoing
Industry Manufacturing
Project Description: Rollout Lead to Cash Process with C4C and Marketing Cloud
Function: PM, Solution Architect SAP HANA Cloud
Tasks/ Results: We are rolling out a SAP C4C Template within Europe. My responsibility is to manage the rollout by adapting the processes to the markets and ensuring the enablement of the markets to be onboarded on time.
Customer Otto Bihler
Duration 05.2020 -12.2020
Industry Manufacturing
Project Description: Implementation Lead to Cash Process with Sales and Marketing Cloud
Function: Solution Architect SAP HANA Cloud
Tasks/ Results: Sales Cloud Campaigns, Reporting, Dashboards, Sales planning with Opportunities to start with…
Customer Lagardère Sports
Duration 07.2019 – 05.2020
Industry Sports Marketing
Project Description: Implementation of the LOQ Process with Sales and Marketing Cloud
Function: Solution Architect SAP HANA Cloud
Tasks/ Results: Implementation of Sales Cloud and Marketing Cloud. B2B Process: Lead to cash. Configuration and design of Sales Funnel Reporting. Lead generation and tracking from Marketing Cloud, newsletter campaigns, scoring. Lead, Opportunity, Quote and Contracts with integration into S/4 HANA. Configuration of Authorizations, territory management and Sales Units. I could benefit here from my combined knowledge of Cloud technology and Reporting Skills doing the 3th implementation of Marketing and Sales Cloud.
Customer Greenpeace Energy
Duration 05.2019 – ongoing
Industry Utilities
Project Description: Automization of the Sales Process in Cursor EVI and Soptim Sales
Function: SCRUM Master und Solution consulting Architect Utilities
Tasks/ Results: The goal of this Project is to build an integrated sales process within the involved the entire systems by enhancing the data structures, building new Web Services and optimizing the sales processes to achieve a much faster maintenance time for creating quotes and contracts in the area of corporate clients with many locations. For this, a new workflow is being built between the systems to create quotes and contracts and a following sales reporting on top. In this project my role is to consult between business and development and to drive the local development team as well as other software distributers and consultants. For achieving this goal, a deep dive into the utilities Processes was necessary in order to understand the attributes of a complex price calculation. Also this was my first Project as a scrum master, where I Introduced Agile methods and tools like Bugzilla /Kanban to manage the Project which helped the customer to clearly plan and monitor the progress. One other mayor task is to help the product owner to mature the requirements to enable prioritization and estimation before putting them into the backlog.
Customer STILL GmbH
Duration 05.2019 – 08.2019
Industry Manufacturing
Project Description: SAP S/4 HANA
Function: Data Architect for Sales, Service und Logistic processes (SD, CS, MM, FI, CRM, CO, HR)
Tasks/ Results: Preparatory tasks for an upcoming HANA upgrade. Fit to Standard analysis as part of an international S / 4 Hana migration. Mobile systems as well as the ERP backend and CRM are to be replaced by S / 4 HANA and sales force in the future. For this, all master and transactional data were analyzed. In particular, the data flows were documented as part of the processes relating to the service / spare parts business as well as the sale and rental of new vehicles and in the form of flow diagrams. A Documentation Role, which especially needed a deep understanding of integrative processes throughout all modules to solve the task.
Customer DSB, Copenhagen
Duration 10.2018 – 04.2019
Industry Transportation/ Railway
Project Description: SAP Hybris Marketing / CRM Loyalty
Function: Solution Architect, C/4 Hana Solutions / Hybris Marketing, CRM on premise
Tasks/ Results: Member of loyalty Scrum Team working with SAFE Methodology. Responsible driver for the Loyalty Solution. Design and decision preparation for the target landscape. Maturing of business requirements into assessable sprint work packages among other things: Loyalty Membership in CRM. Digital membership card, digital Coupon shop and coupon handling. Integration of Website und App. Interfacing additional Cloud Applications for Coupon Shop and coupon validation. Proof of Concept for Coupon/ Offer distributing from Hybris Marketing. Integration of Financial flow with FI S/4 Hana.
Customer Koelnmesse
Duration 12.2017 – 08.2018
Industry Fair
Project Description: SAP C4C & Hybris Marketing Implementation
Function: Project Manager Sales, C4C/ Hybris Marketing Consultant
Tasks/ Results: Responsible PM Sales for the Work Packages: Activity-, Lead – and Opportunity Management, Cross Selling in C4C. Conception and Implementation of the Sales Funnel with Customer Interest involving HCI for Customer attributes. Implementation of automatic Segmentation and Lead Generation in Hybris Marketing. Deriving of Scores with Predictive Analytics. Implementation of Hybris Budget Planning with ERP Integration into Project System. Planning of Work packages and optimizing Project Management with JIRA und Kanban.
Customer Vorwerk
Duration 03.2017 – 11.2017
Industry Consumer Goods / High Tech
Project Description: SAP CRM 7.04 Fiori Frontend Rollout, Hybris Marketing
Function: CRM/ BI Architect / CRM Consultant
Tasks/ Results: Responsible for International Migration Strategy and BI Reporting. Analyze and business blueprinting for CRM Sales Processes around sales and marketing for a rollout template. Defining functional and data migration and rollout strategies for over 40.000 Users. Reporting Concept for Sales controlling on Mobile Device. Particularly the complexity of Applications and the high number of Users to Migrate made this task a challenging one.
Customer Adidas
Duration 11.2016- 03.2017
Industry Consumer Goods
Project Description: SAP CRM 7.04 WEB UI und CIC
Function: Project Manager, CRM
Tasks/ Results: Project Management for Customer Segmentation Database. Steering and Coordination of suppliers. Budget responsibility 250.000 €. Business Requirement analyze and Technical Solution for SAP CRM and BI. Release Management for Retail Process: Complaint/ Retour. Customer Migration from Non SAP Systems into SAP ECC and CRM. High Individualization and a huge number of custom development challenged my architectural skills here.
Customer OSRAM
Duration 06.2016- 10.2016
Industry Consumer Goods/ High Tech
Project Description: SAP CRM 7.04
Function: Technical Consultant, CRM
Tasks/ Results: Setting up Second Level Support in Oversee and Management of Support Team. Deliverables: Customer Handbook and Support Guide for all Scenarios and Developments; Sales and Service processes in a complex CRM Environment including WEB UI, CIC, WEB Shop, Self-Services and ERP integration. Incident Management for Marketing, Opportunity Management, Activity management, Global Shared Services, ERMS for CIC, Middleware and Authorizations.
Customer Eisenmann
Duration 03.2015- 06.2016
Industry Automotive
Project Description: SAP CRM 7.04
Function: Technical Consultant, CRM
Tasks/ Results: Ongoing Project Support for Sales Opportunity and Activities Customizing, Debugging and development Support. Modifications on WEB UI. Marketing Module Segmentation and Campaign Customizing for Newsletter. Middleware Administration. ECC Integration to SD and Sales Process. Authorizations customizing. Process Consulting towards the Customer.
Customer Volkswagen Financial Services
Duration 08.2014-01.2015
Industry Bank
Project Description: SAP CRM 7.02/ BI 7.0
Function: Functional Consultant, BI, CRM
Tasks/ Results: Responsible for IT Change Management for all International Markets. Focus on: Retention and Customer loyalty, Campaign Planning, Execution and Reporting. External List Management, TREX High Volume Segmentation and Campaign automation. SAP BI Query design for BI Reporting of Performance KPI´s for Leasing and financing
Customer Coca Cola
Duration 11.2013- 07.2014
Industry Consumer goods
Project Description: SAP CRM 7.02/ECC SD, IC Webclient Lean Order
Function: Functional Consultant, Support
Tasks/ Results: Analysis and Debugging of Development Bugs with Web UI Call center. Technical Specification for Changes and Coordination of the Offshore Development Teams. Lead Technical Support Role for the German Callcenter. Technologie: R/3 Integration, Sales, Lean Order, Middleware, Calllists, Workflow und Surveys.
Customer Danfoss
Duration 05.2013 – 11.2013
Industry High Tech
Project Description: SAP CRM 7.02/ECC Service and Logistic Integration
Function: Application Consultant, Business Architect, Customizer
Tasks/ Results: Conception/ Design of Service Scenarios like Field Service and In-house Repair integrating a 3-System Landscape with 2 ERP and 1 CRM System. Logistics-, CO-, und Billing integration into ECC. Creation of technical Specifications for development and Customizing. Coordination Offshore Developer Team. International English speaking Project.
Customer Block House
Duration 01.2013-05.2013
Industry Food
Project Description: SAP CRM 7.02, BI 7.0
Function: Application Consultant, Business Analyst, Customizer
Tasks/ Results: Customizing MS Word Integration with CRM One-Order for Mail Output. BI Customizing: Extraction Activity Data from CRM. Customizing Cube and Loading
Customer Stroeer Außenwerbung
Duration 07.2012 – 12.2012
Industry Media
Project Description: SAP CRM 7.02/ERP Sales und Service, Logistic Integration
Function: Application Consultant, Business Analyst, Customizer
Tasks/ Results: Functional Conception of functions for Disposition of Media Spaces with CRM Service, Contracts, Service Orders, Service Quotations and billing , IBASE Configuration, Workflow, WEB UI.
| Customer | bonprix |
| Duration | 01.2012 – 05.2012 |
| Industry | Consumer |
| Project Description | SAP CRM 7.02/ERP Sales, Logistic Integration |
| Function | Application Consultant, Business Analyst, Customizer |
| Tasks/ Results | Conception and piloting of the retail Processes used in e-Commerce and Call Center. Migration from the old Sales systems to a SAP CRM/ ERP Landscape. The Scope included Business Partner Credit Checks, loyalty Programs (Member Card and Points), Discount Campaigns, Workflows, Delivery and Retours, |
| Tools | CRM 7.02 /ERP Service Management, FSO, IObjects, Visittour |
| Customer | Bosch Siemens Haushaltsgeräte |
| Duration | 08.2011 – 12.2011 |
| Industry | High Tech |
| Project Description | SAP CRM 7.0/ERP Service Processes |
| Function | Application Consultant, Business Analyst, Customizer |
| Tasks/ Results | Functional Conception for a Service Template in a worldwide Rollout. CRM CIC, WEB UI, Service Orders, Logistic Integration to ERP, Resource Planning, Tour Planning, Material Order, ATP Check, Reporting, Status Management |
| Tools | CRM 7.01 /ERP Service Management, FSO, IObjects, Visittour |
| Customer | OTTO | |
| Duration | 07.2011 – 08.2011 | |
| Industry | Consumer goods | |
| Project Description | SAP CRM 7.01 | |
| Function | Trainer | |
| Tasks/ Results | Training CR 100 CRM Overview, Customizng | |
| Tools | CRM 7.0 Customizing, Master Data, Middleware, Basic Customizing, Orders |
| Customer | pepsico |
| Duration | 02.2010-07.20011 |
| Industry | Consumer Products |
| Project Description | SAP CRM 7.01 Mobile Sales |
| Function | Application Consultant, Business Analyst, Support Consultant |
| Tasks/ Results | Implementation Mobile Sales and WEB UI for Consumer. 40 User. Support and Development Coordination, System Change Management, Debugging, ,Middleware Administration, Analyse and Customizing new Functions . Mobile Sales User Support. |
| Tools | CRM 7.01 Customizing, Migration, ERP Master data Exchange Organisation Management, Activity Management, Journals, TPM creation for Instore Displays including Products and customer Segmentation , Campaigns, Customizing. WEB UI, Mobile Sales Installations und Administration. |
| Customer | MB-Tech (Mercedes Benz Technology) |
| Duration | 05.2009-02.2010 |
| Industry | Automotive |
| Project Description | SAP CRM 7.0 Sales |
| Function | Project Manager, Application Consultant, Business Analyst |
| Tasks/ Results | Analyse, Conception, Customizing and Project Management. Responsible for CRM System. Duties: Migration from 4.0 to 7.0 and implementing of new Functions. Optimizing of the Sales Processes. Integration into ERP System and building of Integrates Process from Opportunities to Quotation. (Lead to cash). Customizing the WEB UI Roles, Navigation and Views ti Customer needs. Middleware Administration |
| Tools | CRM 7.0 Customizing, Migration, Master data exchange to ERP HR-Integration Organisations Management, Lead management, Sales Pipeline, WEB UI Configuration. Integration of third Party Duplet Tool. Process optimization with Lean Management. |
| Customer | Volkswagen |
| Duration | 08/2005-03/2009 |
| Industry | Automotive |
| Project Description | SAP CRM 4.0, 5.0 Sales and Service, BW 3.5 |
| Function | Project Manager, Application Consultant, Business Analyst, Super User |
| Tasks/ Results | Analyze Conception and Project Management. Responsible for the CRM Areas: Lead Management, Campaign Management, After Sales Process and BI Reporting. Planning (Blueprinting) and implementation of different Automotive process optimizations. Optimization of Lead generation and classification. Reporting of Complaint Data for research and development. Reporting of Callcenter activities for steering. High Integrated Processes. Cooperation with Audi. |
| Tools | CRM 5.0 Customizing Lead Management, Campaign Management, Segment Builder, CIC, Interactive Forms, CTI, Workflow, Classification. BW 3.5, BEx Analyzer und Web Designer, Dataflow from CTI to BI, Data extraction from Genesys CTI and CRM, Integration into BI. Planning of Multi Cubes und Dataflow. Visio Process Design |
| Customer | Telekom Immobilien |
| Duration | 01/2005- 07/2005 |
| Industry | Real Estate |
| Project Description | SAP CRM 4.0 Service |
| Function | Application Consultant CRM |
| Tasks/ Results | Analyse Conception and Implementation of CIC Functions. SAP WIN GU I CIC and PC UI Applications. Integration of SAP R/3 Functions into CIC |
| Customer | Unternehmensgruppe Theo Müller |
| Duration | 01/2004-12/2004 |
| Industry | Consumer products |
| Project Description | SAP CRM 4.0 Mobile Sales, Pilot for CP Add on CRM 5.0 |
| Function | Project Management/ Application Consultant CRM |
| Customer | Dura |
| Duration | 2 Months 11/2003 -12/2003 |
| Industry | Automotive Supplier |
| Project Description | SAP R/3 Archive Link/ IXOS eContext |
| Function | Application Consultant ERP Archiving |
| Tasks/ Results | Conception and Implementation. Customizing of Archiving Scenarios: Outgoing Documents, Print Files, late Archiving with Barcode and Workflow |
| Customer | Bosch Thermotechnik |
| Duration | 09/2003 -10/2003 |
| Industry | Manufacturing |
| Project Description | CRM 3.0 CIC Service Management |
| Function | Application Consultant CRM |
| Tasks/ Results | Conception and Implementation of CIC Functions. Customizing CIC (Activities and User Interface), Actions, Interface to 3th Party Mobile Applications, Maintenance Contracts, Service management, Opportunities, Reclamation, Invoicing, Co and Catt Integration. |
| Customer | HO2 Consulting |
| Duration | 07/2003 |
| Industry | Consulting |
| Project Description | Installation of Demosystem SAP BW 3.0b |
| Function | Application Consultant CRM Basis |
| Tasks/ Results | Installation and customizing of BW 3.0b Systems for presales and Education. |
| Customer | Stange Consulting |
| Duration | 03/2003-04/2003 |
| Industry | Rehabilitation/ hospital |
| Project Description | Analyse/ CRM market study. Excel |
| Function | Business Analyst |
| Tasks/ Results | The focus was the reorganization of the Reha treatment offered in a Reha centre. A market research was made to view the cases of Reha treatment paid by the insurances according to the type of sickness, region and type of insurance. |
| Customer | GFT-AG |
| Duration | 09/2002-01/2003 |
| Industry | Pharma, Utilities |
| Project Description | Presales CRM |
| Function | Presales consultant, Application Consultant CRM |
| Tasks/ Results | Presales with Mobile Computing and SAP Portals. Presentation of Mobile scenarios with handhelds and laptops. Synchronisation of mobile data with CRM or Portals. |
| Customer | BBRAUN, Mellsungen |
| Duration | 06/2002–11/2002 |
| Industry | Pharma |
| Project Description | SAP Portals 5.0, DVS, Product Catalogue, Workflow |
| Function | Project Management, Business Analyst, Application Consultant |
| Tasks/ Results | Installation and configuration of SAP Portals 5.0 with Knowledge Management, connection to R/3, PLM. Process definition, IVIEW- conception and design of the navigation concept of planed transactions. Data integration to Oracle. Customizing Portal roles and single sign on. The product catalogue was brought to the Portal by using I T S and Internet Sales Functionality from CRM 3.0. |
| Customer | GFT AG, Hamburg |
| Duration | 03/2002–08/2002 |
| Industry | IT |
| Project Description | Realization of SAP CRM 3.1 demo System |
| Function | Projectmanager, CRM, Application Consultant CRM, BI Basis |
| Tasks/ Results | Installation of SAP R/3 IDES-System. Customizing and connection of the IDES-Systems to CRM. Master data replication. Customizing Scenarios: Mobile-Sales and CRM-Online, ISS and CIC. SAP connect Phone, SMS) Connecting of CRM-System and SAP-Portals 5.0 with ITS and Mini Apps. Connection of WAS and SAP Portals. Defining and customizing presales scenarios: Business partners, activities, opportunities, marketing & campaign management, contracts and orders. |
| Customer | SAP, Walldorf |
| Duration | 04/2002-05/2002 |
| Industry | IT |
| Project Description | Testing SAP ISU-Waste 4.6.4 |
| Function | Application Consultant |
| Tasks/ Results | Testing the new functions of IS-U Waste Supporting the customizing of the Action box and master data generator. |
| Customer | SKP, Hamburg |
| Duration | 09/2001 –04/2002 |
| Industry | Waste Management |
| Project Description | SAP R/3 Pilot project IS-U Waste management Rel.: 4.6.4 |
| Function | Application Consultant CRM, Project Management |
| Tasks/ Results | Conception, harmonization of processes, Fit-Gap analyse, implementation of IS-U-WASTE, customizing IS-U 4.6.4 and CIC, user training |
| Customer | DocMan, Hamburg |
| Duration | 08/2001 – 10/2001 |
| Industry | Software, Archive Systems |
| Project Description | SAP R/3 Online Store Project Rel.: 4.6 |
| Function | Application Consultant SD, Project Management. |
| Tasks/ Results | Conception and realization of an Online Store with main focus on pricing and customizing SAP R/3 SD, ITS. |
| Customer | Bertelsmann/ Arxes, Aachen |
| Duration | 05/2001 – 07/2001 |
| Industry | Publishing House |
| Project Description | SAP R/3 Internet Sales Project Rel.: CRM 2.0, R/3 4.6c |
| Function | Application Consultant CRM/ SD |
| Tasks/ Results | Realization of Internet Sales. Customizing SAP R/3 SD and IPC. Replication of master data. Automatic creation of the product catalogue. Replication of price tables. |
| Customer | Itelligence AG |
| Duration | 09/2000– 05/2001 |
| Industry | IT |
| Project Description | Installation und Servicing of CRM Demo systems Version 2.0 |
| Function | Application Consultant CRM / Project Management |
| Tasks/ Results | Installation and service of internal demo-systems, especially: Mobile Sales, Mobile Service und Middleware administration. Defining and customizing presales scenarios. Planning of productive system for Itelligence AG. Defining of processes and used replication data. Writing functional specs for business partners, activities, opportunities, marketing & campaign management. Training of sales reps. |
| Customer | Yxlon, Hamburg, Akron/ USA |
| Duration | 03/2000 – 09/2000 |
| Industry | X-Ray manufacturing |
| Project Description | SAP R/3 Project FI/CO/SD/CS/MM/PP/PS Rel.: 4.6 C |
| Function | Application Consultant CS |
| Tasks/ Results | Conception and implementation of SAP R/3 CS (Service) with international rollout (US). Project in Hamburg and Ohio. Harmonization of processes. Repair order, workforce scheduling and invoicing. |
| Customer | Hauni, Hamburg |
| Duration | 01/2000 – 05/2000 |
| Industry | Tobacco industry |
| Project Description | CRM 1.0 Prototype Mobile Sales version 1.0 |
| Function | Application Consultant CRM |
| Tasks/ Results | Developing of a Mobile Sales prototype. Customer data, orders. Material and knowledge base replication from R/3 and Mobile Sales. Order and quoting using Mobile Configuration and Internet Pricing Engine. Activity management and opportunities. |
| Customer | Schrage, Wilhelmshaven |
| Duration | 04/2000 – 06/2000 |
| Industry | Manufacturing of conveyor belts |
| Project Description | Implementation of variant configuration |
| Function | Application Consultant SD |
| Tasks/ Results | Conception und realization of SAP R/3 variant configuration for sales orders. |
| Customer | Thyssen Krupp AG / Elevators, Hamburg |
| Duration | 11/1999 – 04/2000 |
| Industry | Elevators |
| Project Description | Business process analyze and optimization, training |
| Function | Application Consultant SD, Business Analyst |
| Tasks/ Results | Analyse of the entire organization und optimization of integrated SAP R/3- processes especially with focus on SD, CS, MM and CO. Harmonising of business processes for all german offices. Training of key users. |
| Customer | Basler AG, Ahrensburg |
| Duration | 03/1999 – 11/1999 |
| Industry | Industrial camera- and quality device manufacturer |
| Project Description | SAP R/3 Project FI/CO/SD/MM/PP/QM/HR Rel.: 4.5 |
| Function | Application Consultant SD |
| Tasks/ Results | Conception and realization of SAP R/3 SD and adjustment of variant configuration. Pricing and logistic execution. Training of key users. |
| Customer | Sieb & Meier, Lüneburg |
| Duration | 10/1998 – 04/1999 |
| Industry | High tech company, computer main boards |
| Project Description | SAP R/3 Project FI/CO/SD/MM/PP Rel.: 4.0 |
| Function | Application Consultant SD/ CRM, Business Analyst |
| Tasks/ Results | ROI analyse to CRM for a high tech company (diploma). Analysing functional specs. Implementation of SAP R/3 SD with VIS and activity management. |